Regional Aftermarket Sales & Service Manager

We are seeking an experienced Regional Aftermarket Sales & Service Manager to lead the growth and development of our aftermarket business within a designated region. This role is responsible for driving sales, building service operations, growing market share in a greenfield territory, and leading a team of service technicians and sales professionals. The ideal candidate will combine strong commercial acumen with hands-on leadership experience in industrial service environments, preferably within compressed air, pumps, motors, or related equipment industries.

What You’ll Do

• Develop and execute regional sales and service strategies to grow aftermarket revenue, expand market presence, and achieve business objectives.
• Lead, coach, and hold accountable service technicians and sales team members for safety, productivity, customer satisfaction, and financial performance.
• Build and develop a high-performing regional service organization, including hiring, training, performance management, and succession planning.
• Drive growth in a greenfield territory by identifying and pursuing new customers, service agreements, repair opportunities, parts sales, and equipment replacement opportunities.
• Establish and maintain strong relationships with key customers and strategic accounts.
• Partner with customers to understand operational challenges and develop solutions that improve equipment reliability and performance.
• Monitor technician utilization, productivity, response times, and service quality to ensure operational excellence.
• Collaborate with operations, service coordinators, and leadership teams to ensure exceptional customer support and efficient service delivery.
• Develop forecasts, budgets, and business plans and provide regular updates to senior leadership.
• Resolve escalated customer concerns and ensure a high level of customer satisfaction.
• Promote and enforce company safety, quality, and operational standards.
• Travel up to 50% within the assigned region.

What You’ll Need

• Minimum of 5 years of experience in industrial aftermarket sales, service management, operations management, or a related leadership role.
• Proven success leading service technicians, field service teams, sales professionals, or a combination of both.
• Experience growing a territory, branch, or service business through business development and customer acquisition.
• Strong understanding of industrial equipment, maintenance, repair, and field service operations. Experience with compressed air systems is preferred.
• Demonstrated ability to drive revenue growth through parts, service, repairs, preventive maintenance programs, and service agreements.
• Strong leadership, coaching, and employee development skills.
• Excellent communication, customer relationship, and problem-solving abilities.
• Ability to analyze business performance metrics and develop action plans to improve results.
• Proficiency with CRM, service management, and business reporting tools.
• Bachelor’s degree in Business, Engineering, Industrial Technology, or a related field preferred. Equivalent industry experience will be considered.

Preferred Qualifications

• Compressed air systems experience
• Industrial service management experience
• Rotating equipment, pumps, motors, or related industrial equipment knowledge
• Experience leading field service technicians
• Experience launching or expanding operations in a new market or underserved territory
• Knowledge of service agreements, maintenance programs, and aftermarket business development

Why Join OTC Industrial Technologies?

• Competitive Salary: $130,000 – $160,000, plus bonus program of 20%
• Comprehensive Benefits: Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
• Financial Security: We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
• Work-Life Balance: Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
• Career Growth Opportunities: At OTC Industrial Technologies, we believe in investing in our employees’ development. We offer various training programs and career advancement opportunities to help you reach your full potential.

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams’ hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.