Valet Account Manager

Parking Management Company is a national leader in hospitality focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self parking management, shuttle services, event parking, and porter and bell services across hotels, resorts, healthcare, event venues, and other hospitality operations.

PMC is seeking a Valet Account Manager in Redondo Beach, CA. This role is responsible for overseeing the daily operations of an assigned location while ensuring exceptional service for clients and guests.

The Valet Account Manager manages staff, maintains strong client relationships, oversees financial areas such as revenue and payroll, supports operational quality, and performs valet duties when needed. This position requires a hands on leader who can balance guest service, team leadership, client partnership, and financial accountability.

Primary Objective

The primary objective of this role is to lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, supporting staff development, and driving financial performance. The Valet Account Manager is expected to maintain a safe, professional, organized, and guest focused valet operation while continuously improving service quality and business growth.

Key Responsibilities

Client Relationship Management

Serve as the primary contact for assigned properties. Ensure contractual obligations are met, maintain open communication, address concerns, build trust with stakeholders, and identify opportunities for service improvement and account growth.

Daily Operational Oversight

Manage scheduling, staffing, and quality assurance to ensure smooth daily operations. Conduct site visits, identify and resolve operational issues, maintain equipment standards, improve processes, and uphold consistent customer service expectations.

Financial and Administrative Oversight

Monitor site level revenue, payroll, and expenses. Identify trends or irregularities, partner with regional leadership on cost control, maintain accurate records, and support financial performance within assigned operations.

Team Supervision and Training

Recruit, train, coach, and develop hourly associates. Set clear performance expectations, model professionalism, enforce company policies, and create a positive work environment that supports employee satisfaction and excellent guest service.

Communication and Reporting

Provide regular updates to management regarding account performance, operational progress, staffing needs, client concerns, challenges, and account needs. Maintain timely communication during urgent operational needs or emergency situations.

Supervisory Responsibilities

Actively involve team members in planning, decision making, and process improvement. Take ownership of team performance, provide regular feedback, support skill development, and encourage professional growth. Seek and apply feedback from internal and external customers while promoting a culture of service, quality, accountability, and continuous improvement.

Additional Responsibilities

Additional tasks may be assigned as needed to support operational and financial objectives. This role requires flexibility, responsiveness to changing business needs, attendance at required meetings, completion of assigned training, and the ability to work flexible hours when needed. Occasional travel may be required for financial reviews, audits, corporate meetings, or operational support.

Education and Experience

A high school diploma or GED is required. At least three years of supervisory experience in parking, hospitality, or a similar customer service field is preferred. Additional training or certifications in leadership, business management, hospitality operations, or related fields are beneficial.

Certificates and Licenses

A valid driver license and reliable transportation are required for this role. Candidates must maintain an acceptable motor vehicle record and must successfully complete all required background screening. No special certifications are required for this position unless otherwise required by the assigned location or client.

Military Friendly Career Fit

This role is the equivalent of commanding multiple platoons in a hospitality operations environment. The Valet Account Manager supervises daily operations, manages payroll and revenue, trains and develops team members, and serves as the primary liaison with clients and property leadership. The responsibility is significant, but so are the rewards: building teams, strengthening client trust, and leading operations in one of the fastest growing hospitality companies in America.

Military experience that may translate well includes transportation operations, motor pool leadership, logistics coordination, lodging operations, recreation operations, customer service, team supervision, facility support, and service under pressure.

Marine Corps MOS 4133 experience may align with facility operations, personnel supervision, recreation programs, financial accountability, and multi site hospitality leadership.

Air Force AFSC 3M0X1 Services experience may align with lodging, recreation, food service, budget control, team supervision, and hospitality leadership.

Navy RS, B730, or LS experience may align with shipboard service operations, logistics, accountability, supply functions, customer support, and the complexity of managing service operations.

Army MOS 88N or 88Z experience may align with transportation coordination, convoy operations, dispatching, motor pool supervision, personnel leadership, and multi site operational control.

Ideal Candidate

The ideal candidate has hospitality, valet, parking, hotel, transportation, logistics, military leadership, or customer service operations experience. Strong candidates will be comfortable supervising teams, supporting clients, solving operational problems, managing schedules, and holding associates accountable while maintaining a guest first mindset.

Point of Contact for Job Opening

Lauren Nicol

lnicol@parkingmgt.com

+1 615-352-0415