Description
MILITARY VETERANS
Why Renewal by Andersen?
If you have construction aptitude, soft skills, and a sense of craftsmanship, come work for the best!
A reputation that stands apart
We’ve long understood that a quality experience is in the details. All the care, pride, professionalism, and craftsmanship we put into our products would mean little without the very best professional installation–which is why we con’t just take pride in our installers and technicians, we celebrate them.
Top-to-bottom expertise
Our installers are technicians–but they are also customer-service specialists and brand stewards. You’ll represent our brand and be called on to solve customer questions and provide reassurance.
A legacy of innovation
Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right.
Job Details
This role’s main responsibility is to support multiple functions of the installation department.
PRIMARY RESPONSIBILITIES:
Provide install operational support working cross-functionally. Develop tools, enhance R Force adoption, coordinate initiatives for the Install Operations Team, and provide overall general support in an on-going effort to increase overall Install Operations productivity. In addition, responsible to plan, coordinate and administer compliance related work and programs.
Coordinate Install Operations processes e.g. pipeline management, budgeting, forecasting for all Install Operations channels. Also plans, coordinates and conducts compliance training for all company-owned retail locations. In addition, performs daily business system maintenance, reporting, data clean-up, and data auditing with a focus on data integrity and quality in areas that include but are not limited to payroll and safety &compliance within the Install and Operations Teams.
Review existing Install Operations processes and identify opportunities for improvement. Lead the development of reporting tools and templates targeted at improving Install Operations management decision making.
Assist Install Operations management with making informed data driven decisions to effectively administer Install Operations programming, e.g. Tech Map analysis, IPM/Service/Installer assignment, Install Operations compensation administration. Coordinate on[1]boarding and off-boarding tasks, e.g. data reconciliation, DAR creation, equipment procurement and overall HR coordination and logistics.
Lead the development, documentation, implementation and performance tracking for CORO locations (that can be leveraged by ARO) with regard to compliance-related activities including local permitting, EPA Lead Safe Work Practices, installation practices related to air and water management, PCI, building permits, safety, etc.
Plans and conducts audits, analyzes performance standards and develops measures of internal compliance. Creates reports on status of compliance and supports the development of corrective action plans.
Coordinates with CORO locations to ensure a complete record of all local business licenses, sub-contractor agreements and insurance are maintained as well continuing education is being completed.
Assists CORO locations with sub-contractor background checks and maintains/manages records that verify these background checks have been completed.
Plan and execute periodic field Install Operations webinars.
QUALIFICATIONS AND SKILLS:
Bachelor’s Degree in Business, or related field; or equivalent combination of education and experience.
3-5 years professional experience in an Operations related role.
Proficient with MS Office suite of tools, especially PowerPoint and Excel.
Strong written and verbal communication skills.
Ability to work with minimal supervision/ direction.
Knowledge of CRM tool(s) (e.g. Salesforce.com) is a plus.
CULTURE AND BENEFITS:
We believe that when we exceed homeowners’ expectations and deliver delight, we’ve made a positive impact on both their homes and their lives. We are a group of people united by the common goal to make a difference in the lives of our homeowners, colleagues, families, and communities. We are committed to having an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential.
We offer competitive benefits package including but not limited to:
Medical/Dental/Vision/Life Insurance
Health Savings Account contributions
Paid holidays plus PTO
401(k) plan & contributions
Professional development and tuition reimbursement opportunities
Charity contributions
Nationwide career opportunities
In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law