Description
MILITARY VETERANS
Per Diem Patient Relations Assistant – Guest Services Updated: Mar 19, 2024 Location: Orange Job Type: Department: Patient Experience UC Title: BLANK AST 2 PD Position Number: 41072574 Reports to: Manager, Guest Services Working Title: PD Patient Relations Assistant Cost Center: Patient Experience (428670) Bargaining Unit: Intl Brotherhood, Teamsters FLSA: Nonexempt Date Created: 3/18/2024 Job Code: 004730 Hours: 10 Shift: Not Applicable FTE: 0.25 Position Summary: The incumbent provides a wide range of services to ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests. Delivers a high level of customer service, creating a professional and positive first impression. Provides visitor tracking as requested. Total Compensation In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our: Compensation practices ( https://www.hr.uci.edu/partnership/totalrewards/compensation.php ) and Benefits ( https://careersucirvine.ttcportals.com/pages/benefits ). Salary Range: Hourly Rate $27.38 Required Qualifications: Experience with Word and Excel Ability to establish and maintain effective working relationships across the Health System Ability to maintain a work pace appropriate to the workload Must demonstrate customer service skills appropriate to the job Excellent written and verbal communication skills in English Ability to make quick and sound decisions based on individual situations in order to meet customer needs Must maintain a clean, well groomed, professional appearance at all times Effectively responds to the emotional, distraught and/or difficult behavior of guests Must be able to understand and apply behaviors that are sensitive to diversity of different cultures Must possess the skill, knowledge and ability essential to the successful performance of assigned duties Must be willing to work flexible shifts, including occasional weekends, holidays and overtime as assigned Must be available for occasional travel as needed Preferred Qualifications: Bilingual in English and Spanish Prior experience working in a customer service position, preferably in a hospital or clinic setting Knowledge of medical terminology Knowledge of University and medical center organizations, policies, procedures and forms Conditions of Employment: The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment: Background Check and Live Scan Legal Right to Work in the United States Vaccination Policies Smoking and Tobacco Policy Drug Free Environment The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements. California Child Abuse and Neglect Reporting Act E-Verify Pre-Placement Health Evaluation Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php Closing Statement: The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m. To apply, visit https://careersucirvine.ttcportals.com/jobs/14135265-per-diem-patient-relations-assistant-guest-services Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-b4693501ff293f4c887667a9a66e7705